Shipping policy

Shipping Policy

Where We Ship

We ship exclusively within the United Kingdom. Orders outside the UK cannot be fulfilled at this time.

Fulfillment Partner

All orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF), ensuring reliable and efficient delivery straight to you.

Shipping Option & Delivery Time

We offer free standard shipping on all orders, with delivery in 3-5 business days from dispatch. Orders are typically processed and dispatched within 1 business day. Please note that delivery times exclude weekends, public holidays, and any rare delays beyond our control (e.g., weather or carrier issues). You’ll receive a confirmation email with tracking details once your order ships.

Shipping Costs

Shipping is completely free! No hidden fees—just fast, reliable delivery at no extra cost.

Order Tracking

Every order includes a tracking number. Once your package is on its way, we’ll email you a link to track your shipment via Amazon’s tracking system.

Packaging

Your items will be securely packed in unbranded packaging by Amazon MCF to ensure they arrive in great condition.

Lost or Delayed Shipments

If your order hasn’t arrived within 5 business days of dispatch, please reach out to us at thedelighteddragon@gmail.com with your order number. We’ll work with Amazon MCF to resolve the issue as quickly as possible.

Returns

Not happy with your purchase? Contact us directly at thedelighteddragon@gmail.com within 14 days of delivery to arrange a return. Returns are subject to our returns policy terms, and we’ll guide you through the process. Note that return shipping costs may apply unless the item is faulty or incorrect.

Questions?

For any shipping-related queries, feel free to email us at thedelighteddragon@gmail.com. We’re here to assist!